But I have no Virgin Media Wall socket in my - 5169521. . VM will usually only supply a Quickstart to a property that had VM previously. FAQ Sign in. There should be a wall mounted box somewhere inside that has an F socket on it. Tuning in. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. on 04-02-2023 11:17. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Whichever is the most suitable. I have also checked outside and there is no box either on my property or on my boundary wall. There are no virgin sockets on the wall. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Following the installation and verification of its functionality, you can browse the web or. All the wall sockets I can see are for BT. to be phone lines. Explain what needs to be done and book an engineer visit. Get virgin engineer to move the wall socket. Very Insightful Person 107. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. The cable could be hidden within, or behind, furniture. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Home. Tudor. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Connect the Hub’s power cable with the blue tab. Tudor. I cannot find a Virgin wall socket within my flat. If you're happy with this and for the charge we can make the arrangements for you 🙂. I’ve got. Got my virgin media self install kit but I don't have a virgin socket. Phone. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Installation: Wall socket issue. The wall box may be branded with the logos of an old cable TV company (not VM). Hi all, when I signed up for Virgin Media, it said the service was available at my house. Virgin Media Quickstart set up. Well I can't seem to find anything like that and the closest thing I can find is a. The wall box may be branded with the logos of an old cable TV company (not VM). However, I do not have any of the specified wall sockets available. . Past occupiers of your property may have removed. I have received my quick start-up kit. The installation should take around an hour. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin TV 360. TV. No virgin wall socket in my house. I recently got Virgin broadband installed. I've just received my virgin broadband kit, with self set up. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Fibre Phone Switch - No dial tone or calls. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. SpeedIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thank you. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Thank you for your post and welcome to the community. I am attaching photos of what i can find in. I recently got Virgin broadband installed. Just had self installation delivered, have no wall socket just two cables from the wall. New to the UK and just moved into our first home here. TiVo. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. No virgin media wall socket tired_man. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Volt. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband. . 63K; 3. Virgin TV 360. But the metal isolator box looks like it might be the wrong way around. Many thanks Krysia - 4353656 - 2. However the wall socket doesn’t have the correct connection for the cable with the hub. Subscribe to. 0 Kudos Share. Networking and WiFi. on 15-02-2022 10:03. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. I am going to send you a private message. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Virgin TV 360. All forum topics; Previous topic;on 14-02-2023 17:21. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. See where this Helpful Answer was posted. TiVo. Can't get through to anybody for help! 0. Virgin TV 360. But I have no Virgin Media Wall socket - 4942192 - 2. We have a virgin media wall socket with an ethernet port in the wall but. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Broadband. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Browse. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. You can also check for a loose cable as not all properties have a socket. 33. -a power cable for the hub's adapter. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Browse Virgin Media Virgin Media Community. . Manage Your Account. QuickStart, set up and connections. Being connected to the internet is one of the most important modern essentials in 20. No TV. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. See the attached photo. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . These are the parts I could find, they were screwed into the end on the coaxial cable. there is brown box outside but the cables are not coming in . This is usually marked as Line 1. VM don't use fibre inside the property. If you need a new wall socket, the engineer will install this for you during the appointment. A Virgin Media wall socket is simply a point of entry into your home. Reply. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. to be phone lines. TV. Virgin Media; My Virgin Media. Options. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. The top “capped” one is marked FM & has been disused since cable went digital. both appear. Have a look - 5286765. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Joining in. on 07-09-2022 19:28. 3 weeks ago. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. We're here to help. . Virgin Media Wall Socket. When I was going to self-install it, I didn't find any wall socket. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Speed. Some install their own poles too. A non-split socket will have the sockets and screws in the middle. The cable could be hidden within, or behind, furniture. I'm very sorry to hear about the non wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. The block box on second picture is an amplifier for terrestrial TV. VM BB TV Landline. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. QuickStart, set up and connections. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. But I have no Virgin Media Wall socket in my house. It feels like I need to just obtain a connector to enable the two to fit. I don't have a virgin media wall socket and this is stressing me out. I need to arrange for an engineer. Community; Volt. . Rob. These enter my house via an air brick/vent very close to. Virgin Phone Switchover. TiVo. QuickStart, set up and connections. 0 Kudos. Kit arrived today…no wall box so unable to install. No virgin media wall socket. 194. Volt. Turn on and start the hub. Broadband. I'm sorry to hear about the missing wall socket. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I have noticed that i do not have any internal wall socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 03-08-2020 18:05. Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I have also checked outside and there is no box either on my property or on m. Any help please?Re: No virgin media wall socket. Trouble shooter. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. The box does however have a hole in the bottom, through which i could see some. Thanks! Regards, Bilal. Community FAQ Sign in. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on 04-02-2023 11:17. Speed. The kid arriving on Tuesday the 29. Virgin Media Virgin Media Community. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. on 02-01-2023 15:12. ago Sometimes you will get a random cable sticking out of a wall with no isolator. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Community; Volt. Reply. 52. SpeedI recently applied and received the delivery for a virgin package of tv broadband. Community; Volt. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Subscribe to RSS Feed;. The wall box may be branded with the logos of an old cable TV company (not VM). I have a new quick start package . Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I have only got one rectangular shaped white socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. The other is marked TV, & this is used for TV & Broadband. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. I had bought a VM broadband and used self installation but saw that my VM socket was not round. It varies between the altnets. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Back a step. on 23-10-2022 13:36. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. TV on the go. 3 minutes ago. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The box does however have a hole in the bottom, through which i could see some. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Browse Virgin Media Virgin Media Community. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Tried looking but can't see a way to book an engineer for this? Thanks. Browse Virgin Media Virgin Media Community. Occasionally only a very short stub of wire is left behind often hidden within. You should see a cable going through the wall and if you trace this inside, you should get the cable. There is one Ethernet connection point and socket with a circle on the wall. My previous sky microfilter attached here. These are usually provisioned from an equipment cupboard outside the flats. both appear. Installation: Wall socket issue. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. We have the quickstart pack but sadly cannot get broadband set up and working. I wanted. provided, I shall give them a call tomorrow. Received the kit and was excited to set up until I realised you need an ethernet wall socket. I have received my quick start-up kit. I've also got an old NTL phone socket so. Vonage 2nd line. No wall socket to connect. Broadband. Being connected to the internet is one of the most important modern essentials in 20. Broadband. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Speed. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Vonage 2nd line. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. You need to go outside and locate the brown or grey omnibox on the wall. . The metal box in photo 3 looks like a likely contender. 😁 I tried Virgin Customer Services with this but they werent able to answer. #1 I recently got Virgin broadband installed. No Virgin media wall socket JakeDobinson. Various cable mediums are used in modern systems to transmit data. I can only find the TV socket. There will be two distinct input lines coming from each end of the socket. Call the pre-installation and delivery team on 0800 052 1734. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Gaming Support. Joining in Options. I have tried to contact vm but I don’t have a landline number so they w. signed up and was given the option of self installation. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. i opted for the self install, however on inspection we - 5180915. Cihank617. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Tuning in. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Just had the Hub 3 delivered for Quickstart. Hi I have just moved home and have the quick start broadband, we have no wall socket available. This means the Hub needs a reboot. Ashleigh_C. Stream from Virgin Media. He spent time looking around outside and said he needed to speak to his - 5200239. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Options. Gaming Support. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Mobile. The Openreach sockets do not work for Virgin Media. Disappointing but not unexpected. It's important not to use an extension lead. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Browse. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. The one thats on the bottom is the one you need for Virgin. The cables from the external box lead to a Bt open reach socket and a blank socket. Virgin Mobile. @robbo321 wrote:. For that I can't use the - 5118502. Tudor. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. But I have no Virgin Media Wall socket in my house. I was told when purchasing the broadband package that fi. Some properties do not have a wall socket, only a cable. them. I just got Virgin Media kit and read all information carefully and checked - 5200805. Hi mariz2198, thanks for posting and welcome to our community. QuickStart, set up and connections. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Both your fibre cable and Wi-Fi router will be plugged into this. 168. The existing cables will be screw-on (11 mm spanner or pliers required). Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. It has two outputs on the left of the wall box. You can also check for a loose cable as not all properties have a socket. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. I have a separate Virgin media feed into the house, with TV and broadband. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Networking and WiFi. Options. virgin media internal wall box. Account - Mobile. TV on the go. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. . the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Volt. The technician visited a. Get the Hub ready by connecting the wires. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. 19 minutes ago. 03. 388. . SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into .